Refund Policy of KO | WT

This Refund Policy (“Policy“) applies to all the products that are being sold at the Website assessable at (the Website)

The terms and conditions of this Refund Policy (the “Policy”) of Website, expressly declare and outline the rules and regulations upon which the Website handles the refund and return of the products being sold at the Website. By accessing/using/recommending/signing up/referring to someone/opening a link to the Website, we assume you accept the terms and conditions of Policy, and you declare that you expressly accept the terms and conditions of the Policy without any force and coercion. Do not continue to use Website if you do not agree to take all of the terms and conditions of the Policy stated on this page.

  1. General

(a)  We offer refunds and replacements only in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy.
(b)  Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
(c)  Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

  1. Australian Consumer Law

(a)  Under the Australian Consumer Law:

(i)  Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods/service, you are entitled

(A)  to cancel your service contract with us; and

(B)  to a refund for the unused product.

(ii)  You are also entitled to choose a refund or replacement for major failures with goods. If this is not done you are entitled to a refund for the goods and to cancel the order and obtain a refund of any unused good. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a fault/failure in the goods or service.

(b)  We offer refunds, and replacements in accordance with the Australian Consumer Law.

(c)  The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d)  If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e)  Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f)  If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g)  If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods replaced.


  1. Cancellation and Change of Mind

If you change mind, as some products are custom and will be hard to resell, it shall be decided by Seller and shall be Seller’s discretion to offer 50% of your deposit refund back within 4 weeks of purchase. If Buyer is not happy with the product on arrival Seller will negotiate a refund so that Buyer is satisfied.


  1. Products Damaged During Delivery

(a)  In the event that the product you ordered has been damaged during delivery:

(i)  Please contact us as soon as possible not later than 3 days.

(ii)  Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

(b)  We will arrange for collecting the damaged product and replace it with an equivalent product, provided that you have contacted us within 3 days from the date of receiving the product, and you have adequate evidence that the product was damaged during shipment.

  1. Exceptions

(a) Notwithstanding the other provisions of this Policy, we shall refuse to provide a repair, replacement or refund for a product or service purchased by you if:

(i)  You misused the said product in a way which caused the problem.

(ii)  You knew or were made aware of the problem(s) with the product or service before you purchased it.

(iii)  You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(iv) Items damaged from incorrect installation which includes any method that is not in accordance with the product specifications and/or installation from an unqualified and/or unregistered electrical contractor.

(v) Defect, damage, or failure to a product resulting from misuse, accident, neglect, abuse, tampering, modifications, or unauthorized repairs of any kind by any person

(vi) Damages not caused by a fault in the product materials or workmanship

(vii) Defect, damage, or failure to a product resulting from any force majeure events, including damages from lightning, power grid fluctuations, or power surges.

(viii) Any damage resulting to improper use and abuse of the product.

(ix) Any other exceptions that apply under the Australian Consumer Law.

  1. Shipping Costs for Returns

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product“) back to us, as well as any cost of shipping any replacement product to you.

(b)  If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.


  1. Response Time

(a) We aim to process any requests for repairs, replacements or refunds within 5 days of receipt.

  1. How to Return Products

(a)  You can contact us at provided contact medium at the end of this Policy to discuss a return using the information.

(b)  Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

(c)  To be eligible for a refund, replacement, you must provide proof of purchase.

(d)  You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

  1. Claim form

In order to dispute any product that does not meet the standard you were portrayed by us you may contact us at the address given below and fill out the warranty form available on our Website.

  1. How to make a Refund/Return Claim 

ü  Upon delivery, please inspect the goods and check for obvious defects, damage, missing parts, and failure to comply with the description or invoice.

ü  Should you notice any of the above issues, please contact us by completing the refund/return form and we’ll reach out to you on how you can return the faulty product to us together with the following:
• Proof of purchase
• Supporting photos or videos

ü  Once we have received the item, please allow us 3-7 days to inspect it.

ü  We will reach out to you with the best solution to your request.

ü  Important: To the maximum extent permitted by law, the customer must bear the costs and expenses of claiming under this warranty, including but not limited to the cost incurred in freight, postage, handling, travel, dismantling or reinstalling the product, when and as applicable.


  1. Contact Us

(a) If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at:


Call: (03) 7020 0234

International: +613 7020 0234